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Responsibilities
Device Security Security in Telephone Banking Account Security Responsibilities Security Considerations Avoiding Scams and Frauds

Responsibilities

responsibilities

You can see the responsibilities of our customers and bank regarding Kuveyt Türk Mobile and Internet Branch.

Responsibilities of Kuveyt Türk
Three-Step Login Screen

  • To access our Internet Banking services, you must pass through three security checks.
  • In the first step, you need to enter your customer and phone number, security code (verification image, Captcha), and Single Password. If you don't have a password or cannot remember it, you can create a new one using the Instant Password button.
  • The second step involves verifying the security image. If there are inconsistencies in the information, contact Kuveyt Türk Customer Communication Center at 444 0 123.
  • In the final step, you can log in to Internet Banking by entering the verification code sent to your mobile phone via SMS or by approving through Mobile Approval.

Virtual Keyboard

  •  In public places like internet cafes, "Keylogger" programs that record keyboard movements may be installed on computers. You can prevent your password from being stolen and ensure your security by using the Virtual Keyboard in such environments.

Transaction Limits

  • You can reduce your internet transaction limits via Kuveyt Türk Internet Branch. To increase the limits, contact your branch.
  • Your Kuveyt Türk Mobile transaction limits are set to be the same as the standard Internet Branch limits during your initial use. To reduce the transaction limit specific to Kuveyt Türk Mobile, you can give instructions via Internet Branch or Kuveyt Türk Customer Communication Center at 444 0 123. Limit increase requests should be made at your branch.
  •  Transaction limits for external applications are defined to be the same as your Kuveyt Türk Mobile limits. To adjust transaction limits specific to external applications, contact Kuveyt Türk Customer Communication Center at 444 0 123 – 0850 251 0 123.

IP Restriction / Country-Based IP Restriction

  • Through Kuveyt Türk Internet Branch or Customer Communication Center at 444 0 123, you can restrict access to your internet branch to a specified IP range.
  • To add or remove restrictions, enhance your Internet Banking security by following the Settings -> Restrictions -> IP Restriction steps in the Kuveyt Türk Internet Branch.

Account Restriction

  • You can grant "View Only" access to accounts in the Kuveyt Türk Internet Branch, closing them for financial transactions. To remove the restriction, contact Kuveyt Türk Customer Communication Center at 444 0 123 or your branch.

Defined Recipient Limitation

  • You can restrict money transfers to only your existing defined recipients via Kuveyt Türk Internet Branch. To remove the restriction, contact Kuveyt Türk Customer Communication Center at 444 0 123 or your branch.

Secure Signing

  • SSL (Secure Socket Layer) certification methods are used in Kuveyt Türk Mobile. The application is also signed with SSL.
  • Communication with Kuveyt Türk through external applications uses SSL (Secure Socket Layer) certification methods.

Responsibilities of Our Customers

  • Be cautious of campaigns and shown as published by Kuveyt Türk on social media. You can obtain information about our current campaigns here. Our official social media accounts are:
    • Facebook: https://www.facebook.com/KuveytTurk
    • Instagram: https://www.instagram.com/kuveytturk/
    • X: https://twitter.com/kuveytturk
    • X KT Support: https://twitter.com/KTDestek
    • TikTok: http://tiktok.com/@kuveytturk
    • YouTube: https://www.youtube.com/user/KuveytTurkBankasi
  • Be cautious against fraudulent activities. Do not trust individuals who call you, posing as police officers, prosecutors, judges, or other government officials requesting your password, card, or account information.
  • One-time passwords and card information sent to your phone are private to you. Do not share this information with anyone.
  • To use Kuveyt Türk Internet Branch, type www.kuveytturk.com.tr into your browser and log in.
  • Be cautious of emails claiming to be sent from Kuveyt Türk Participation Bank. Kuveyt Türk only sends emails for informational purposes and does not request any information from you. If you encounter such a situation, inform Kuveyt Türk Customer Communication Center at 444 0 123.
  • Do not use applications that are not listed in the "External Applications Using Kuveyt Türk APIs" on the Kuveyt Türk API Market website.
  • Use a phone opening password and key lock to prevent your mobile phone from being used by others.
  • Ensure that an antivirus program is installed and updated on your computer to protect it against viruses and similar programs.
  • Protect your mobile phone against viruses and malware. Ensure that your antivirus application is installed and updated. Do not download applications to your phone from platforms other than official application markets (AppStore, Google Play Store, etc.).
  • Ensure that personal firewall software is installed on your computer.
  • Keep your web browser updated to enhance your security.
  • Do not access Kuveyt Türk Internet Branch from internet cafes or computers you do not trust.
  • For your security, Kuveyt Türk Mobile will terminate your session if no active transaction is performed within 500 seconds. Do not leave your phone in places accessible to others while the application is open.
  • In external applications, your session will remain open for a certain period according to the type of transaction contained, allowing transactions to be performed. After this period, you will need to log in again to perform transactions. Do not leave your phone in places accessible to others while the application is open.
  • Check your Internet Banking security settings to create a structure suitable for you.
  • Respond only to calls from the number 444 0 123 for confirmation of your Internet Banking transactions.