Find all the tips for securely conducting your telephone banking transactions on this page.
What to Pay Attention to for Security in Telephone Banking?
- Your customer number, single password, card information, and one-time password used in telephone banking transactions are known only to you, not even Kuveyt Türk customer representatives. For your security, do not share this information with anyone.
- When using a mobile banking service, enter your information yourself using the keyboard. Please do not share your personal information with anyone, whether they request it in writing or verbally. In the event of a customer representative asking you to disclose such information, stop contacting the person and inform our bank.
- Before conducting transactions through our customer representatives, you may be asked for some personal information for security purposes. During security steps, confirmation of your registered information with Kuveyt Türk is carried out. Therefore, do not neglect to update your information when it changes.
- Do not write down your passwords or save them on your computer or browser.
- When creating your password, do not choose special days and dates such as your own or your relatives' birthdays, wedding anniversaries, phone numbers, or the founding year of your favorite team. Similarly, avoid combinations consisting of the same or consecutive numbers that can be easily guessed.
- Dial the number yourself when calling from phones belonging to others or located in public places. Ensure that you have dialed the number correctly. After your call, check whether the transaction passwords you entered have been stored in the phone's memory.
What Risks Might You Face If Security Measures Are Not Taken?
If you ignore precautions unauthorized individuals may gain access to your account through the Telephone Banking channel, and transactions for the withdrawal of funds from your account, without your knowledge or consent, could be carried out.
What Measures Have We Taken Regarding Telephone Banking?
Every transaction you make through the Kuveyt Türk Customer Communication Center is recorded. Your transaction records are securely stored to protect customer confidentiality.